Vaporizer Warranties

Warranty

iPuff Vape™ wants to ensure its customers’ satisfaction and therefore we provide a warranty program for all of our products.  iPuff’s limited manufacturer’s warranty covers manufacturer’s defects only.  Batteries, cables and adapters carry a 90 day warranty and atomizers are covered by a 30 day warranty from the date of purchase.  All warranty replacements require an RMA number to ensure timely processing, please see RMA Request form for further details.

When returning a component, the RMA number needs to be displayed on the outside of the packaging.  If the purchase was made through a third party vendor, proof of purchase is required.  Return shipping of components are the customer’s responsibility.  Shipping costs for replacement parts will be covered by iPuff.  Any product showing signs of misuse will be automatically disqualified.  Should a foreign object come in contact with the coil of the atomizer, this will cause a short out and is not covered by our RMA policy.  Obvious damage other than manufacturer’s defects or misuse of the handheld vaporizer are not covered under the iPuff warranty.

Address

If the vaporizer was purchased through a third party, please attach a copy of your sales receipt here.

Extended Warranty

Sometimes the original just isn’t enough and at iPuff we couldn’t understand this any better than we already do! Recognizing life’s unexpected events and the nano size of the device being used, iPuff understands the need for a convenient parts replacement program.  The iPuff Extended Warranty extends over a 12 month period. The Extended Warranty for the Vapr2.0/errl1.0 provides 2 replacement atomizers, 1 replacement battery, 1 replacement mouthpiece/glass bulb as well as the confidence that your vaping needs are taken care of.  For the flowr1.0, the Extended Care plan covers the replacement of one battery and mouthpiece.
The plan is simple; when it stops working, log into your account, fill out the RMA form, and we will take care of the rest.  Shipping costs are fully covered under the warranty plan.

Note, the Extended Warranty must be purchased within 15 days of purchasing the pen.  If the pen was purchased through a third party supplier, proof of purchase is required.   

 

 

RETURN POLICY: AS A MAJORITY OF OUR PRODUCTS ARE MEANT TO BE USED ORALLY, WE ARE NOT ABLE TO OFFER REFUNDS ON ANY USED PRODUCT. PRODUCT RETURNED UNUSED WILL RECEIVE A FULL REFUND, ALL OTHERS WILL BE ELIGIBLE FOR WARRANTY REPLACEMENTS OR REPAIRS WHERE NEEDED.

So happy with my ipuff Flowr pen! I’ve had it for over a year, still hits like a dream every time. Great choice for a healthier alternative to smoking your herb!

John Bronner

I use ipuff Botanics CBD products with all my massage clients. I liked their products so much, I sent some to my parents, now they are hooked, too. This stuff is the real deal.

Steve Brown

I love my new CBD ipuff pen. The flavor is nice and it is very easy and convenient to use. Will definitely order more products.

Trina H

I’m 6’7 and on my feet all day so I usually get lower back pain midday. I was looking for a faster relief from the pain rather than taking 4 pills every few hours. I take about 10 puffs and the pain begins to diminish, after a few minutes it’s completely gone! Not crazy about […]

Nate Roberts

Best Vape pen I have used in a long time. Super easy to use, super discrete, I like how they are local and stand behind their product. Great for CO2 Oil in the tanks they have. Bought mine from the owner himself and they have always done upgrades throughout the years. I would suggest this […]

Jordan Rogers

Great customer service, these guys rock!!! Not to mention a very versatile product for the all-in-all vapor enthusiast…

Justin Staley